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FAQ = FREQUENTLY ASKED QUESTION

Unfortunately, the world of computers and the internet is full of technical jargon and TLA's (Three Letter Acronyms) and so can be quite daunting for the average man (or woman) in the street. So if you don't know your RSS from your elbow, hopefully this will help....

DOMAIN NAMES

What is a domain name?

Domain names are the familiar, easy to remember names for computers on the Internet (such as cx1web.com). They correspond to a series of numbers (called Internet Protocol numbers) that serve as routing addresses on the Internet. Domain names are used generally as a convenient way of locating information and reaching others on the Internet. So instead of having to type 82.110.105.18, you can just type cx1web.com.

What are the limitations in naming a domain?

The character limitation for ordering a domain is 59 characters; the only symbol that is allowed to be present in a domain name is a hyphen ( - ) any other symbols (such as $ or % ) cannot be used in the naming of a domain.

What is a .uk domain name

A .uk domain name is a domain that is exclusive to the United Kingdom. You need to have a UK address to order this domain name.

.co.uk domains started off for just companies, but anyone can order one now.

.org.uk domains started off for large non-profit organisations, but as with .co.uk this type of domain name can be used by anyone.

.me.uk of all the UK domain names this is the most recent. .me.uk is intended for for personal and private use, but can be used for any purpose.

What is a registrar?

A registrar is a company that allows individuals or companies to register a domain name. The customer will require the domain name. Registrar then checks with the central registry for the domain to make sure its available. If so, the registrar will then take the required details from the customer and attempt to process the order to register that specific domain. All companies offering domain registration services do so via a registrar that will process the order.

How long will it take for my new domain name to become active?

Domains are registered as soon as you order them, however it can take between 24 and 72 hours for them to become visible on the Internet.

Can I buy a domain name, but not buy web hosting?

Yes, you do not have to buy the web hosting when you buy a domain name.

Do I own the domain name?

Yes, unlike some companies we always register the domain in your name or in your customers name if you are working on someones behalf.

Can I transfer the domain at any time?

Yes you can and we provide a control panel so that you can make these changes yourself at any time and that's all included in the price.

Do I get a certificate of ownership for the domain I purchase?

Nominet issued certificates as confirmation of the contract that exists between Nominet and the registrant until August 2003. If you have a paper certificate, this remains valid until the expiry date shown on the certificate. Paper certificates and Reply Forms have been replaced by an online system called Registrants Online. Domain names are being transferred to the online system when they are next renewed.

How do I renew a domain with CX1::Web?

We will contact customers via email about 30 days before the domain is due for renewal. You can then choose if you want to renew the domain name or not. For this reason, we always ask customers to ensure that their email address is valid, working and up-to-date, to ensure they get such messages.

Can I sell the domain to somebody else?

Yes you can. It's yours to do with as you please. For all non .uk domains, we provide the facility in the control panel to change the owner details for a domain at any time. For .co.uk, .org.uk and .me.uk domains, such changes have to be made through the naming authority Nominet who can advise you on the procedure.

BILLING QUESTIONS

How can I pay for my web hosting account or domain name?

Our preferred payment method is via our payment partners, PayPal. You can pay for our services with funds from your PayPal account. For customers without a PayPal account, PayPal also accepts MasterCard, Visa, Switch/Maestro, Solo and Visa Electron.

For customers purchasing annual packages we can also accept cheques, however we reserve the right not to provide services until the funds have cleared. We regret that we do not accept postal orders, standing orders or cash.

Do I get an invoice?

Yes, every time you buy a product from us we will email you an invoice, invoices are also available to view and print at any time in your control panel.

Do you charge VAT?

Yes, all prices, except where specifically marked, are plus VAT.