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SUPPORT

Contact Technical Support

If you are a customer of CX1::WEB, and you are currently experiencing technical difficulties with a domain hosted with us please click here to contact support.

Alternatively, if you would prefer to speak to a live operator, you can call our 24/7 technical support line on 0870 460 0373. Calls are charged at UK national rate.

Current System Status

nameserver restart

2008-05-09 10:45:23

Our primary nameserver is currently being restarted; this may result in slow access to sites and unavailability of some sites which were moved to new servers last night.

mail15

2008-05-09 07:05:53

We are currently rebooting this server after a system crash.
We expect to have it working again soon, and apologise for any inconvenience caused.

*UPDATE* The mail server is now back online.

Planned System Maintenance

Server Upgrade

2008-05-08 23:30:00

From 23:30 we will be transferring some websites from web 85, 86, 87 and 88 to new, faster hardware. Specifically we will be moving:

web85 (82.110.105.85) -> web165 (79.170.40.165)
web86 (82.110.105.86) -> web166 (79.170.40.166)
web87 (82.110.105.87) -> web167 (79.170.40.167)
web88 (82.110.105.88) -> web168 (79.170.40.168)

Once a site is transferred customers will receive an email confirming the move has been completed. The transfer will only cause a few seconds of downtime.